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SHIPPING, DUTIES & INSURANCE


SHIPPING

  • We ship with DHL International, a trusted courier.
  • Once dispatched, your package should reach you within 2 – 5 days, depending on the destination.
  • We will provide a tracking number as soon as your shipping label has been created.
  • We will require your phone number, this is essential for international shipping.  We will not use it for anything else.
  • You must advise us immediately if you receive a faulty package, so that we can create a report with the courier company.

DUTIES

  • Every country has a different import tariff policy and system.  Some countries have special agreements with Mexico, such as USA and Canada, limiting import tariffs.  Unfortunately, we cannot foresee if your destination will charge duties.  Any incurred duties are to be paid by customer.

INSURANCE

  • We highly recommend that you select the shipping option with insurance.  This way, if anything untoward were to happen to your order in transit, we will be able to claim full compensation on your behalf.
  • Packages rarely go missing or are damaged in transit, but it can happen!  Unfortunately, once the packages are dispatched, we cannot take full responsibility for any loss or damage, beyond the basic compensation from the courier. 
  • If you choose the uninsured option and something were to happen to your package, we will do everything possible to assist you to resolve the issue.